In order to guarantee you an efficient service please follow our support procedure.
You can send your requests at any time via this page. In addition, you can always contact our central service address at firstname.lastname@example.org or contact the Support Centre on 089-890635-50.
In order to start the process as soon as possible, we would ask you to provide as much information as possible with your first request:
- Company name and contact person
- Symbio version and component
- Detailed description of the request
Please also attach the following files to your request:
- Log files
If you send us the data by these means, you will receive a service ID and will be continuously informed about the further process/status.
For further information, please refer to our Guide to the Support Portal.